Your questions answered

• Making a booking
• Payment
• Service options
• Restricted items
• Feedback

Making a booking

How do I make a booking?
Simply log in and enter your delivery request. If you are not a registered user you will need to contact your nearest COPE office before booking online.

COPE delivers to:

• Business or private street addresses (NOT PO BOXES)
• Locally, intrastate and interstate
• Specific delivery location is dependent on service option requested

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Payment

Accounts
Payment for COPE services is made on account.

How are weight charges calculated?
The transport industry standard is to charge by either "cubic weight" or "actual weight" – whichever is the greater. This is due to a standard cubic metre weighing an average 250kg.

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Service Options

What service options does COPE provide?

Site-to-site

• Use of vehicles with hydraulic tailgates
  • And/or a crew of two or more people
  • And/or freight requiring packing
  • And/or unpacking
  • And/or positioning on-site
    
• Products are packed and/or unpacked as the situation may require and positioned as instructed
  • Waste cardboard and soft packaging is removed and the goods left in a clean state
• COPE provides a label for each item (there is no need to label your own goods)
• COPE can arrange extra manpower and equipment such as cranes and forklifts on-site at an additional cost

Tailgate

• Sensitive goods over 30 kilograms per item, such as pallets, skids or larger items
• Can be handled by one person with the assistance of a tailgate or other lifting equipment
• No requirement for the COPE driver to become involved with the packaging/unpacking or positioning of the goods
• Goods delivered to a specific ground floor location such as a warehouse or stores area

Normal

• Sensitive goods up to 30 kilograms per item
• Can be adequately handled by one person
• Available for pick-up and delivery in a packed state
• Does not require additional handling, packaging or the use of a hydraulic tailgate or other specialised lifting devices.

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Restricted Items

Dangerous good and liquids. Please refer to a COPE specialist for advice.

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Feedback

How do I make a comment or suggestion to COPE?
Please phone your local COPE Sensitive Freight office during standard business hours and speak with one of our friendly staff.

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COPE – Sensitive Freight